Sports Quote
A. RESIDENCY
1. Can I buy a travel insurance policy if I do not live in the UK or Northern or Southern Ireland?
B. AGE LIMITS
1. What are the age limits under the single trip or annual policies you offer?
C. ANNUAL POLICIES
1. Can children in full time education be covered under a "Family Rated" annual policy?
D. CONNECTING FLIGHTS
1. If my initial outbound or inbound flight is delayed, which results in me missing my connecting flight, am I covered under this policy?
E. PARTICIPATION IN SPORTS & LEISURE ACTIVITIES WHILST YOU ARE AWAY
1. Is there any cover under the policy for any leisure or sports activities I may participate in during my trip?
F. PAYMENT PROBLEMS
1. I am trying to buy my travel insurance policy on the website, but it will not accept my debit/credit card, what should I do?
G. NON-RECEIPT OF YOUR POLICY DOCUMENTS
1. I have booked my travel insurance policy on the internet, but cannot download my policy documents, what do I do?
H. CANCELLING A POLICY
1. I want to cancel my policy, what should I do?
I. MAKING A CLAIM
1. Is there a time limit for making a claim under the policy?
2. How do I make a claim under my policy?
J. PRE-EXISTING MEDICAL CONDITION
1. What is a pre-existing medical condition?
2. Do I have to declare the pre-existing health conditions of my close relatives or business associates?
3. If I have, or I know of, a pre-existing medical condition concerning the health of myself, my relatives, travelling companions or anyone else whose ill health would force me to cancel or cut short my trip, can I still buy a travel insurance policy?
4. Is it possible for the policy to include a pre-existing medical condition?
A. RESIDENCY
1. Can I buy a travel insurance policy if I do not live in the UK or Northern or Southern Ireland?
PS Sports Travel Insurance will not be able to meet your needs if you live over seas however an alternative product may be available, please call 0845 260 1574.
B. AGE LIMITS
1. What are the age limits under the single trip or annual policies you offer?
There is no upper age limit for single trip policies however a limit of 74 yrs applies to Annual Multi trip policies.
C. ANNUAL POLICIES
1. Can children in full time education be covered under a "Family Rated" annual policy?
Yes, children under 23 on the date that cover commences, living at home and in full-time education can be covered.
D. CONNECTING FLIGHTS
1. If my initial outbound or inbound flight is delayed, which results in me missing my connecting flight, am I covered under this policy?
Cover for missed connecting flights is provided under the missed departure section. This is applicable solely when the International departure has been missed, i.e. the traveller arrives at the airport after their international flight has already departed. If no flight has taken place, then cover under Missed Departure cannot be considered.
E. PARTICIPATION IN SPORTS & LEISURE ACTIVITIES WHILST YOU ARE AWAY
1. Is there any cover under the policy for any leisure or sports activities I may participate in during my trip?
Yes, providing you have declared and paid the premium for the level of activity you will be participating in.
However if you are taking part in an activity which is not listed in the policy booklet you must contact us on 0845 260 1574.
F. PAYMENT PROBLEMS
1. I am trying to buy my travel insurance policy on the website, but it will not accept my debit/credit card, what should I do?
During busy periods we sometimes experience a few problems. You can pay online using a Visa, Mastercard, Switch/Maestro or Delta card. Please check that your credit/debit card is a card which is accepted on our site. If it is a valid card, please re-try buying the policy. If you continue to be unsuccessful, please contact us on 0845 260 1574.
G. NON-RECEIPT OF YOUR POLICY DOCUMENTS
1. I have booked my travel insurance policy on the internet, but cannot download my policy documents, what do I do?
Please contact us on 0845 260 1574 requesting a policy wording to be printed and sent to you via the post. If you would prefer to email us, please ensure you quote your policy number and date you purchased the policy in your email request.
H. CANCELLING A POLICY
1. I want to cancel my policy, what should I do?
If, after reading the policy booklet, this insurance does not meet with your requirements, you can cancel this policy within 14 days from the date you receive the policy wording and policy schedule. We will then refund your premium in full. We will not refund your premium after the 14-day period. If you have a single-trip policy, we will only refund your premium if the period from the date we issue the policy until your scheduled return date home is greater than 28 days. If you want to cancel your policy, you should contact us on 0845 260 1574.
I. MAKING A CLAIM
1. Is there a time limit for making a claim under the policy?
No, Please call us on 0845 122 3280 (+44 23 8031 2323) and ask for a claim form as soon as possible after the event.
2. How do I make a claim under my policy?
In the unfortunate event that you have to use your PS Sports Travel Insurance policy, please call the claims line on 0845 122 3280. The claims line is open 24 hours a day, 365 days a year. If you have a medical emergency while on holiday, call Assistance international on +44 (0)2380 644 633.
J. PRE-EXISTING MEDICAL CONDITION
1. Are pre-existing medical conditions covered?
The policy wording contains a health declaration that must be agreed when taking out the insurance. In the case of annual multi trip cover it must also be agreed each time a trip is booked. If you are able to agree to the statements contained in the health declaration then full cover can be given without need for further disclosure. If you are unable to agree to any points, or are unsure, you should call us and declare the condition(s).
2. Do I have to declare the pre-existing health conditions of my close relatives or business associates?
No. However, please be aware that for a close relative or business associate whose health may affect the trip, if at the time of taking this insurance, or booking the trip if this was later, they had a medical condition for which he or she:
- was receiving treatment at a hospital, other than where they go to hospital for check-ups for a stable condition, at regular intervals, which have been arranged beforehand
- was waiting for a hospital consultation or treatment, other than where they go to hospital for check-ups for a stable condition, at regular intervals, which have been arranged beforehand
- had been given a terminal prognosis, or been told that their condition is likely to get worse in the next 12 months
We will not pay any claim you or any insured person make that has anything to do with the medical condition of the close relative or business associate.
3. If I have, or I know of, a pre-existing medical condition concerning the health of myself, my relatives, travelling companions or anyone else whose ill health would force me to cancel or cut short my trip, can I still buy a travel insurance policy?
Yes, but there will be no cover under the Cancellation & Curtailment, Medical & Treatment Expenses or Ski Pack sections of your policy for any claims relating to the pre-existing medical condition unless (where necessary) you have gone through the Medical Screening process and we have agreed to provide cover.
4. Is it possible for the policy to include a pre-existing medical condition?
If you cannot agree to the Declaration you must go through the Medical Screening process. If you do not do this, your claim may not be met.
Important Note: If as a result of your pre-existing medical condition we are unable to provide cover under PS Sports Travel insurance, an alternative product may be offered to you.
